NCBA CLUSA encourages its members and supporters who own a .coop domain to read the following message from Domains.coop. As the global co-op community’s domain management service migrates to a new registrar system, some customers have experienced difficulties and reported service disruptions. This FAQ offers the troubleshooting tips and support you need to get back to sharing your unique cooperative identity online!

Over the last few weeks, Domains.coop has been undergoing a migration to a new registrar system. This upgrade will provide .coop customers around the world a better, more streamlined and efficient service. We are aware that customers have questions relating to this change, and that a small number of you have also experienced some interruptions in service during this transition. First, we would like to offer our apologies to anyone who experienced confusion, difficulties or disruption of service during this time. Rest assured that we are working hard to resolve these issues.

To address our customers’ most frequent questions, below is short FAQ. We are experiencing a large volume of customer queries regarding this system move, so we kindly urge you to read this FAQ before contacting us unless you’re experiencing a current service disruption. This will help us better resolve pending issues and more efficiently complete the system migration so you can benefit from our upgraded services.

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We thank you for your patience and cooperation while we improve our registrar system!

Q: How do I login to my new account?
A: Go to http://domains.coop/ca/login and enter your username and password.

Q: I haven’t received a password reset email. How do I login?
A: Email support@domains.coop and ask us to reset your password.

Q: Why can’t I find my domain in my new account? 
A: Please note that there is a 24- to 48-hour delay before your domain will be manageable again, depending on whether the transfer initiated during the workweek or over the weekend. If you need to make any urgent updates to your website, please send the details to support@domains.coop.

Q: I already renewed my domain. Why am I still getting a renewal reminder?
A: Because your website is still being hosted by our old provider, we are unable to turn off automated registrant emails. These include renewal reminders. If you aren’t sure whether you need to renew your domain, login to your new account. You can also confirm the actual expiry date of your domain by searching for it here: www.nic.coop/whois.